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Frontier says it has exceeded W.Va. service goals

February 12, 2014
Associated Press

CHARLESTON, W.Va. (AP) — Frontier Communications says it has exceeded state-mandated goals to improve local service in West Virginia.

The Public Service Commission required the improvements when it approved Frontier's takeover of Verizon's landline operations in the state in 2010.

The requirements included investing nearly $280 million to improve service and increase broadband deployment by the end of 2013. The PSC also required Frontier to ensure that at least 85 percent of former Verizon households have broadband access by the end of 2014.

Frontier says 88 percent of the households have broadband access. The company also says customer complaints have dropped by nearly 70 percent.

The Charleston Daily Mail ( ) says Frontier provided an update on the former Verizon operations in a recent annual report to the PSC.


Information from: Charleston Daily Mail,



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